If a product shows changes in color, texture, odor, or thickening, what should you do?

• A. Continue using it.
• B. Use it only on non-living surfaces.
• C. Discard it (do not use).
• D. Return it to the shelf.

Answer: (C)

Changes in color, texture, odor, or thickening mean the product may have degraded or become contaminated. That compromises safety and effectiveness, so discarding it prevents possible skin irritation, infections, or other client harm and keeps you in line with sanitation and state requirements. Replacing it with a fresh product maintains reliability and performance. Using it on non-living surfaces wouldn’t eliminate the risk, and returning it to the shelf doesn’t fix the safety issue.